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Claims

At Cerni Connolly we believe in a fast, efficient claims process that is as easy andsmooth as possible for our clients. We’re here to help and guide you when the unexpected happens. 

In the event of an incident you should aim to lodge a claim as soon as possible. It’s important to act promptly and record as much detail as you can to ensure the best possible outcome.

To lodge a claim please call us on 9290 9245.

To get started download one of our simple claims forms for Property Damage or Motor Vehicle below.


Directly following a motor vehicle incident, you should;

• Act to secure your car from any further damage 
• Record registration number of all vehicles involved
• Record insurance details, phone number, full name and address of each individual involved 
• If you have a smart phone, take photos of the incident
• Report incident to police if necessary

Directly following a property damage incident, you should;

• Record date, time and place of incident
• Record incident description
• Record damage / loss description  
• Report incident to police if necessary
• Record name and information of any witnesses if applicable

How we assist in the event of a claim;

• Assist you in completing claims form
• Arrange for the appointment of a Loss Assessor if required
• Lodge the claim to the insurer  
• Negotiate any settlement of the claim with your Insurer
• Provide advice to ensure you have received your full entitlements

We will always aim to;

• Act justly and with your best interests at the forefront in the event of a claim;
• Communicate with and assist you throughout the entire process
• Get you back to business sooner by taking the stress out of the claims process  

2021 © Connolly Cerni Insurance Brokers Pty Ltd Trading As Cerni Connolly Insurance Brokers (CAR 1277917) is a Corporate Authorised Representative of  McLardy McShane Partners Pty Ltd (ABN 14 064 465 309 / AFSL 232987)

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